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RIGHT TO REPAIR

Service Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed
    TOWING 24/7

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Did you know?

  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality Advance Auto Parts auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as Advance Auto Parts auto parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by Advance Auto Parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.

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What People Say About Us

  • , 01/28/2020

    Amazing work! Best in the area.

  • , 01/09/2018

    I love taking my car to Coastal Automotive. Toby and his group are loyal, honest and skilled. I know my car will be fixed correctly and with no runaround or unnecessary sales pitch for add ons. I highly recommend Coastal Automotive!

  • They Do It All
    reviewicon
    , 04/30/2018

    Needed a battery install as required by a professional as Advanced Auto said they couldn't do. Bought battery, called Coastal from Advanced Auto, and they got me in immediately and installed battery. Super professional, great service, and price was right. Highly recommended.

  • They Do It All
    reviewicon
    , 06/04/2019

    I'm on vacation here until tomorrow and my "check engine" light came on yesterday. I took my vehicle to Coastal Automotive to have it checked out. They were GREAT! They spent about an hour diagnosing the problem, gave me good information, kept me informed and fixed the "problem", which turned out to be nothing major and didn't charge me for the time they spent on my vehicle. They are a professional group and I had a very pleasant experience there!

  • Amazing Customer Service
    reviewicon
    , 10/16/2019

    100% recommend them!!! They always get it right. Thank you so much for everything!

  • Amazing Customer Service
    reviewicon
    , 08/28/2019

    Super friendly! I was in for an oil change and out super quick!

  • Highly Recommended
    reviewicon
    , 05/07/2018

    Great experience at Coastal Automotive today. They were helpful, fair, down-to-earth, insightful, honest, and genuinely wanted to get me back on the road. Will definitely be coming back!

  • Highly Recommended
    reviewicon
    , 09/24/2019

    Awesome people to deal with! Zack and his team kept us very well informed at all times, price was as quoted and the work performed was done extremely well. Will use these guys again, also highly recommend!

  • Best Local Auto Shop
    reviewicon
    , 03/12/2018

    I tried about a half dozen mechanics in the Mt. P area before I found Coastal. I won't go anywhere else now. Would have saved a load of money had I gone there first. Toby has worked on all of our vehicles (including a restoration project) and has done a great job.

  • Best Local Auto Shop
    reviewicon
    , 10/16/2019

    Excellent service from beginning to end! They were most generous with their time and resources to help a Bahamian refugee who relocated to Charleston get her car up and running! AMAZING humans! They are #payingitforward! Thanks guys!

Awendaw
  • Honest Auto Shop
    reviewicon
    , 11/18/2019

    Very honest and friendly. I take my car here for anything needed and I trust their expertise.

  • Honest Auto Shop
    reviewicon
    , 01/28/2020

    Amazing work! Best in the area.

Call us for service: 843-849-9561

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